Shipping and Delivery

 

– WE SHIP WORLDWIDE
– Economy International Shipping- 7-45 business days depends on a country
– Expedited shipping  (Europe- 6-12 days
All others- up to 7-15 days)

– All Duty and Tax are paid by the recipient
The actual cost of delivery may differ from the initial cost indicated on our website. The actual cost is calculated based upon the weight and volume of the parcel ready to be shipped. If the actual cost is higher than the initial one the client pays the difference or may choose another delivery option.

 

Payment Methods

 

After ordering, we will contact you and coordinate all the details, after which we will send you an invoice via PayPal

 

Change and Return

To be eligible for a return, your item must be returned unworn, unwashed, undamaged, unused, and with all original tags attached and in it’s original packaging, including all items you got as a gift, if applicable.

To complete your refund, we require an official Cancellation, Return, Exchange request to be sent to alexandrinadress@gmail.com

Please do not send your purchase back without prior notification.

– You may return ordered items in original conditions, unweared with all tags within 14 days upon receipt.
– You are responsible for the shipping cost back to us.

– Please note, all custom orders don't to be refunded
– Wholesale orders are non-refundable and non-exchangeable
– After we have inspected your returned package and if all the requirements are met you would be getting the refund immediately.
– Please send us the tracking number of the returned item. We cannot accept your Return or Exchange Request without the tracking number.
– All shipping fees (including the return of goods) are paid by the buyer
– Shipping cost is not refundable. Deduction of 50% of the paid amount for the dress

- In case of cancellation of the custom pre-order for production later than 24 hours from the moment of payment, only the shipping cost and 40% of the cost of the dress (s) will be returned